Refund Policy

Effective Date: 01/04/2025

At Tuso.me, we strive to provide high-quality courses and a great learning experience. However, we understand that sometimes a refund may be necessary. This Refund Policy explains the conditions under which refunds are issued.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• You purchased a course but did not access or complete more than 10% of the content.

• There was a technical issue that prevented you from accessing the course, and we were unable to resolve it.

• The course was misrepresented or did not match its description.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You completed more than 10% of the course content.

• You changed your mind after purchase without a valid reason.

• Failure to meet the course requirements (e.g., lack of a required skill or device).

• Promotional or discounted purchases unless stated otherwise.

3. Refund Request Process

To request a refund:

1. Email tusome@davidmboya.com within 7 days of purchase.

2. Include your order details and a brief explanation of the refund request.

3. We will review your request and respond within 5 business days.

4. Refund Method

Approved refunds will be processed to the original payment method within 7-14 business days, depending on your bank or payment provider.

5. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date."

6. Contact Us

For any refund-related inquiries, please contact us at tusome@davidmboya.com.